EBAC

Customer Support Assistant, Mid-level

EBAC

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Analyze student history and prepare summaries of support interactions;
  • Contact students for proactive actions related to the career center and employability program;
  • Systematically monitor career center sessions;
  • Inform students about the employability program criteria;
  • Send appointment confirmations and activity details to students;
  • Check students' study history in the LMS;
  • Send a list of required documents for program enrollment;
  • Provide support for inquiries from the ICG team;
  • Analyze violation processes as notified by the system;
  • Monitor and review active students in the program weekly to track violations and activities;
  • Perform document reviews for applications;
  • Conduct pre-approval interviews with students interested in the program;
  • Assess job positions and related roles for eligibility to join the program;
  • Make decisions regarding dismissal of students with violations;
  • Create tracking folders for the employability team, including interview recordings.

Requirements

  • Experience in the education sector is a plus;
  • Collaborative team player;
  • Strong communication (verbal and written) and customer service skills;
  • Results-oriented;
  • Good interpersonal skills.
Benefits
  • Position also open to candidates with disabilities (PwD)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
collaborative team playerstrong communication skillscustomer service skillsresults-orientedgood interpersonal skills