Support Manager
Easybrain
full-time
Posted on:
Location Type: Hybrid
Location: Limassol • 🇨🇾 Cyprus
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Respond to player inquiries;
- Provide consultations on the functionality of our mobile applications;
- Handle and reply to reviews in the App Store and Google Play;
- Collect and analyze inquiry statistics, generate actionable insights;
- Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies);
- Collaborate with the project team to solve player problems;
- Contribute to improving player communication processes.
Requirements
- Excellent command of English (Advanced/C1+);
- At least 1 year of experience in customer support or a similar role;
- Ready to work within a flexible distributed schedule;
- Strong attention to detail and problem-solving mindset;
- Responsibility and ability to work independently;
- Russian language proficiency;
- Passion for mobile games.
- It’ll be a plus if you have:
- Knowledge of an additional foreign language (e.g. German, French, Japanese);
- Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them;
- Familiarity with mobile platforms (iOS, Android).
Benefits
- Full support in relocating to countries where our offices are located;
- High-end market salary with performance bonuses;
- All needed equipment;
- Regular company events and monthly Friday meetings;
- Social benefits (private medical cover, sports reimbursement, etc.);
- Paid vacations, sick days;
- English, Greek, and Polish online language classes;
- Reimbursement for education and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportinquiry analysismobile application functionalityknowledge base maintenanceproblem-solving
Soft skills
attention to detailresponsibilityindependencecommunicationcollaboration