Compliance

• Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions.
• Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices.
• Conduct root cause analysis of complaints to identify trends and areas for improvement.
• Develop and implement internal controls to mitigate compliance risks.
• Monitor adherence to policies and procedures and test the effectiveness of processes and controls to identify potential areas of weakness.
• Assist with the implementation of corrective actions to address identified issues.
• Enhance existing compliance and risk management programs by evaluating regulations for applicability to our products and services and helping develop creative and compliant processes and controls.
• Execute projects accurately within timeframes allotted while working collaboratively across multiple lines of business.
• Conduct routine to complex fraud investigations, applying professional judgment to analyze and resolve cases efficiently.
• Investigate and process Regulation Z/E claims (ACH/Card Disputes).
• Execute Visa chargeback processes effectively.
• Conduct informational and admission-seeking interviews with stakeholders including victims, witnesses, or suspects.
• Monitor and analyze financial transactions to proactively identify and mitigate fraud risks.
• Balance customer experience with risk management practices.

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