Operations

• Provide first and second-line IT support to all staff, both remotely and in-person
• Diagnose and resolve hardware, software, and network issues.
• Manage IT ‘helpdesk’ and resolve requests through E3G’s central ICT mailbox.
• Support staff with user account administration by setting up user accounts on Microsoft 365, other productivity tools such as Teams.
• Administer user accounts, permissions, and access controls.
• Oversee cloud storage solutions (SharePoint).
• Coordinate with external IT providers and manage service contracts systems admin for several internal workplace tools and systems associated with smooth running of the office operations.
• Manage IT asset inventory (laptops, monitors, phones, tablets).
• Ensure health and safety compliance in office spaces.
• Serve as a Support Onboarding- Provide office tours to new starters and issue IT equipment, laptops and phones.

IT & Office Support, Operations

FinOps Specialist

Customer Operations Executive

Customer Operations and Growth Executive

Operations Associate