Analyst

• Be the go-to technical resource for desktop, laptop, printer, mobile device, software, and network issues.
• Take on mid-level challenges, fix what others couldn’t, and escalate when needed.
• Collaborate with other IT teams to troubleshoot and resolve escalated incidents.
• Mentor Level 1 analysts: coach, guide, and empower them.
• Prioritize user satisfaction, manage timely issue resolution, and follow up.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Engage in special projects that shape how we deliver services.

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