Support Engineer

• Provide operational technical support to clients relating to desktop equipment
• Manage ongoing maintenance and deployment of new hardware and software for device life cycle
• Monitor and update service requests and incidents within the ServiceNow
• Provide service support, installation, and configuration with PCs, smart devices
• Act as escalation point to Tier 1 group regarding any application or hardware -related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions
• Imaging of desktop and laptop computers—knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune
• Prepare workstations, including the setup and configuration of laptops and desktops
• Interface with hardware vendors to facilitate repair and installation
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues

Field Desktop Support Technician

Tier 1 Technical Support Specialist

IT Support Technician

Project Customer Support Analyst

Compliance Program Support Analyst