Business Analyst

• Train and support instructors on key instructional tools such as Poll Everywhere and Zoom for pedagogical use, including in-class polling, authenticated quizzes, and proctored assessments.
• Assist with the deployment, troubleshooting, and data interpretation for critical Fuqua applications such as Fuqua Check-In.
• Provide specialized, second-tier support for academic technologies that require configuration beyond the capabilities of front-line support staff.
• Collaborate with IT teams to characterize complex or urgent academic technology problems, gather user requirements, and develop practical, timely solutions.
• Support the evaluation and implementation of emerging instructional technologies, including AI tools, to enhance faculty teaching effectiveness and student learning outcomes.
• Develop and gather requirements from faculty, staff, and students for projects.
• Develop and update user documentation (websites, documents, and videos) for internal products.
• Evaluate website and internal application user experience.
• Collaborate with the technical team to test, document, demonstrate, and implement new software applications and tools.
• Work with faculty and staff to understand the best use of AI technology.
• Document and consult with faculty and staff on AI technology techniques and resources.

Business Analyst, Application Support Specialist

Financial Management Analyst III