Private Bank Process Integrity Manager
Flagstar Bank
Regional Service Manager – North East
DuBois Chemicals, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supervise, mentor, and develop technical service representatives/service technicians within the region.
- Provide technical service to support product applications at customer’s sites and create superior account satisfaction and retention.
- Maintain expenses of all activities within service group staying in line with budget requirements.
- Develop service plans to meet customer requirements and expand market share.
- Organize and engage in corporate resources in support of the service team.
- Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues.
- Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities.
- Provide market intelligence related to competitive activity and market trends.
- Establish and maintain strong relationships with sales managers and cross functional support teams across the organization.
- Effectively hire, develop, and lead team members to support the customers and sales teams.
- Assist team in supporting multiple customers across given geography that utilize a variety of product lines.
- Identify training needs, implement training programs, and foster a culture of continuous learning and improvement.
- Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations.
- Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer’s technical challenges and assist with improving processes.
- Assist team with DuBois eTools, System Surveys and Cost Calculators.
- Travel to assigned customers working with service representatives/service technicians on customer requirements.
Requirements
- 5+ years of technical service or technical service management in the chemical/industrial environment.
- Strong mechanical aptitude and detailed knowledge of applications across product portfolios.
- Demonstrated ability to lead and coach a team to provide superior service.
- Strong time management and organizational skills with attention to detail.
- Ability to think towards solutions critically and strategically.
- Demonstrated ability to manage expenses and financials.
- Ability to train and develop service representatives/service technicians.
- Excellent oral and written communication skills.
- Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers.
- Proven track record of meeting or exceeding team objectives.
- Ability to travel up to 50% including overnight travel.
Benefits
- health insurance
- dental insurance
- vision insurance
- life insurance
- 401k with company match
- paid holidays
- vacation time
- income protection plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical servicemechanical aptitudeapplications knowledgeexpense managementfinancial managementtraining and developmentperformance evaluationmarket intelligenceservice planningcustomer support
Soft skills
leadershipcoachingtime managementorganizational skillsattention to detailcritical thinkingstrategic thinkingcommunication skillsrelationship buildingteam development
