Manager

• Execute and maintain the Configuration Management process, including upkeep and updates of the Configuration Management Database (CMDB)
• Ensure a smooth Change Management process, including monitoring, supporting and approving (CAB) approval workflows and promoting continuous improvements
• Develop and implement a roadmap for holistic and agile Configuration and Change Management in alignment with ITIL best practices
• Serve as the primary contact for internal and external stakeholders on all operational matters
• Maintain, improve and implement processes within the ITSM solution and produce reports
• Deliver training and operational support for colleagues and external partners, including creating user manuals and work instructions
• Participate in cross-functional projects as the operational expert for Configuration and Change Management and represent process-related topics

IT Process Manager – Configuration & Change Management

IT Prozess Manager, Konfiguration & Change Management

IT Application and License Manager

IT Applications and License Manager – m/f/d

IT Applikations- und Lizenzmanager