DPR Construction

Knowledge Manager

DPR Construction

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh-Durham • Florida, North Carolina, Virginia • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERPServiceNow

About the role

  • Partner with OES cross-functional teams to design and lead the implementation of OES’s process library as the single source of truth for operational processes and best practices.
  • Document standard business processes for all departments and roles in partnership with subject matter experts from the business.
  • Maintain OES knowledge base and process libraries, as well as the OES-specific content on the DPR intranet that DPR employees rely on to work effectively with OES.
  • Develop metadata structures, templates, and governance models that make process information easy to maintain and find.
  • Ensure metadata and structuring decisions support future integration opportunities with OES operational systems and DPR enterprise KM where appropriate.
  • Integrate the process library with existing OES business systems (e.g., ERP, inventory, safety, HR) to create seamless access to relevant information.
  • Establish governance workflows for process creation, review, and approval.
  • Maintain content quality by developing standards for documentation, formatting, and version control.
  • Build contributor guidelines and train OES employees on how to submit or update content.
  • Promote consistent use of OES’s process library and knowledge resources through training, onboarding, and communication.
  • Measure system usage and incorporate employee feedback to identify improvements and drive continuous adoption of OES’s knowledge resources.
  • Develop clear contributor guidelines and maintain training materials to onboard new content contributors and maintain long-term content quality.
  • Partner with DPR’s KM team to ensure shared knowledge (e.g., safety practices, benefits, ordering processes) is accessible across both organizations where appropriate, and to align on taxonomy and governance standards.
  • Collaborate with OES business units and DPR counterparts to identify opportunities for knowledge integration and shared taxonomy.
  • Serve as the primary liaison to DPR’s Knowledge Management team for system alignment, governance practices, and cross-company integration opportunities.
  • Represent OES in cross-company KM initiatives that support the broader enterprise knowledge ecosystem.

Requirements

  • Bachelor’s degree in Business Administration, Information Systems, Construction Management, or related field.
  • 3+ years of experience in knowledge management, operations systems, process documentation, or related disciplines, including collaborating with diverse stakeholders, leadership, end users and external vendors.
  • Demonstrated experience building or managing a knowledge base, process library, or similar repository.
  • Experience designing or implementing process documentation standards, including templates, workflows, and review cycles.
  • Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, Confluence or similar).
  • Knowledge of commercial construction, rental equipment, and supply chain processes and workflows and financials is preferred.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process documentationmetadata structuresgovernance modelscontent quality standardsknowledge base managementprocess library managementworkflow designreview cyclestemplate designintegration opportunities
Soft skills
collaborationleadershipcommunicationtrainingonboardingstakeholder engagementcontent contributor guidancefeedback incorporationcontinuous improvementcross-functional teamwork