Business Operations

• Improve system observability. Use your troubleshooting skills to improve system observability, enhancing our monitoring, logging, and alerting.
• Automate manual processes and reduce operational toil, turning your support knowledge into permanent solutions.
• Collaborating and problem-solving. Actively engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in current billing and invoicing processes, and propose and lead the development of technical solutions.
• Reviewing code. We believe in code reviews. And you will soon start reviewing pull requests as well! You will also mentor junior engineers on best practices for code quality and maintainability.
• Improving the health of the codebase. We’re mindful of accumulating technical debt. We dedicate one day per week to housekeeping, and you will guide efforts to improve code health.
• Providing feedback and technical guidance. The team plans and discusses the upcoming work. We provide feedback to each other, trying to find challenges and unknowns as early as possible. You will provide technical leadership and mentorship to the team.

Support Software Engineer – Business Systems, Billing & Invoicing

Software Engineer – Business Systems, Billing & Invoicing