Partner Program & Enablement Communications Manager
Docusign
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $225,075 per year
Job Level
SeniorLead
About the role
- Develop and execute the global partner program and enablement communications strategy, ensuring alignment with program objectives and milestones
- Ensure partners understand program requirements, benefits and available resources
- Collaborate with partners sales enablement team to communicate training opportunities, accreditation and certification paths, and resources that help partners grow their business
- Create compelling curated partner-facing collateral, FAQs, guides, presentations, and messaging that reinforce program value and business outcomes
- Plan and execute communication campaigns to increase partner awareness and participation in key initiatives
- Maintain a consistent communication cadence through a communications calendar and repository of program-related content and assets internally and externally for partners
- Manage content and messaging on partner portal, email campaigns, and partner program channels to ensure accurate, timely, and engaging information
- Partner closely with product marketing, global partner team, and operations teams to align messaging and priorities
- Monitor engagement metrics (email open rates, portal visits, event attendance) and use insights to optimize communication strategies
- Collect and analyze partner feedback to continuously improve messaging, enablement materials, and communication effectiveness e.g. through surveys, analytics and partner engagement insights
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or related field
- 12+ years of experience in leading global or regional partner communications programs
- Experience managing communication across multiple channels, including email, partner portals, events and social platforms
- Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines
- Collaborative mindset with a track record of working effectively across teams and departments
- Understanding of partner programs and partner enablement including accreditation/certification programs
- Strong writing and storytelling skills, with the ability to simplify complex information into clear messaging
- Experience in technology, SaaS, or channel-driven organizations with partner ecosystems (SIs, resellers, MSPs, ISVs, CSPs)
- Ability to analyze data and translate insights into communication improvements
- Exceptional attention to detail and passion for partner success
- Proficiency with communication and engagement tools (e.g. marketing automation, PRM platforms, content management systems, learning management systems)
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysiscommunication strategypartner enablementaccreditation programscertification programscontent creationcommunication campaignsengagement metricsstorytelling
Soft skills
collaborative mindsetorganizational skillsattention to detailability to manage multiple prioritieseffective communicationsimplifying complex informationpassion for partner success