Program Manager

• Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally
• Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance
• Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success
• Define and manage program governance, KPIs, success metrics, and reporting cadence
• Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback
• Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives
• Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes
• Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions
• Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement

Partner Program Manager, Service Track

Program Manager

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