Account Manager, Safe Patient Handling
Baxter International Inc.
Strategic Customer Success Account Manager
Docusign
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteJob Level
SeniorLead
Tech Stack
React
About the role
- Prevent risk and drive growth in our top customers through early engagement, driving value, engaging with key collaborators and mapping our customers to our executives as measured by renewal outcomes
- Achieve financial and strategic revenue, bookings and billings targets
- Maintain and update accurate rolling forecasts of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies, up to and including Executive Engagement
- Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust
- Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives
- Accountable for the full adoption strategy, using key collaborators across the Docusign ecosystem to deliver holistic paths for success
- Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns
- Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts
- Discuss and advise on core functionality and features beyond the fundamentals, and is able to effectively communicate the art of what is possible
- Act as a Docusign expert for our customers, identifying process gaps and coordinating with Docusign resources to ensure successful adoption and deployment
- Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable
- Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign
- Travel occasionally to build customer relationships and improve overall partnership (up to 10%)
- Follow and adhere to standard methodologies for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
- Be available to come onsite when required
Requirements
- Native level French
- 8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success
- Experience with quota-carrying roles and proven history of meeting key performance indicators
- Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach and establishing credibility quickly with senior level executives across the organizations
- BA/BS degree or equivalent work experience
- Experience leading an adoption strategy across organizations, serving as a change agent for the customer
- Ability to navigate internally and with the customer in a trusted advisor, consultative approach and establish credibility quickly with senior level executives across the organization
- Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
- Ability to interact with and influence all levels from individual contributors to executives
- Ability to react and adapt to potential rapid shifts in priorities
- Strong level of urgency, organization and prioritization skills
- Salesforce experience
- Excellent written and verbal communication skills
- Ability to conduct value analysis around ROI.
Benefits
- Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quota-carrying rolesdeal negotiationadoption strategyvalue analysisROI analysis
Soft skills
trusted advisorconsultative approachcredibility establishmentpersuasive communicationorganizational skillsprioritization skillsadaptabilityurgency
Certifications
BA/BS degree
