Business Analyst

• Interface with Brazilian public agencies to request and obtain documents;
• Work daily with various types of forensic and notarial/registry documents;
• Locate, issue, and manage documents requested by clients;
• Manage requests and deadlines, effectively handling time and cash management;
• Ensure document delivery SLAs are met;
• Meet agreed productivity targets;
• Ensure the quality of delivered documents;
• Ensure that all documents under your responsibility are being processed with the relevant agencies;
• Communicate with the customer support team;
• Accurately record payments and request refunds/reversals when necessary.

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