Operations

• Overall responsibility for the operational debt collection area, overseeing multiple teams and team leaders
• Ensuring efficient, quality- and results-oriented day-to-day operations
• Leading, coaching and developing subordinate managers and employees
• Continuous optimization of processes, structures and systems (including digitization/automation)
• KPI management, reporting and deriving actions to improve performance
• Close collaboration with executive management and interface management with internal departments and external partners

Head of Operations – Debt Collection

Working Student – Sales & Operations

Operations Manager

Senior Consultant, Software Asset Management / Cloud FinOps