System Administrator

• Administer, configure, and maintain the FLETC IT Service Management (ITSM) system.
• Manage system configurations, ticketing workflows, forms, dashboards, automations, and integrations.
• Support Ivanti Service Manager, Ivanti Voice, Ivanti Asset Manager, and Ivanti Change Management.
• Develop and maintain database schemas, ensuring referential integrity and consistent data quality.
• Perform system testing, troubleshooting, and root-cause analysis for ITSM-related issues.
• Collaborate with cross-functional teams to translate business requirements into system configurations and improvements.
• Maintain documentation for system architecture, configuration changes, standard operating procedures, and user guides.
• Support reporting requirements through dashboards, analytics, and custom report development.
• Ensure compliance with FLETC standards, federal security requirements, and IT governance policies.

IT Service Desk Administrator

Senior Systems Administrator – Active Top Secret Clearance

IT Systems Administrator

Senior Systems Administrator

Manager – System Administrator

Linux Administrator