Systems Engineer

• Own and enhance the tools, systems, and integrations that power the company’s internal operations.
• Configure, administer, and optimize Jira and related Atlassian tools, overseeing workflows, automations, integrations, and backend configurations that support business processes.
• Drive the integration of new software and SaaS tools into our ecosystem. Example integrations may include (but are not limited to) Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Azure, AWS and GCP.
• Implement automation for recurring operational tasks, reducing manual effort and improving efficiency across both IT and business workflows.
• Leverage AI tools to streamline incident triage/summarization, knowledge search, KB/runbook drafting, safe script generation, log analysis, and small automations, adhering to privacy, security, and responsible use practices.
• Oversee escalations from Level 1 support, providing deep technical expertise to resolve complex issues and ensure timely solutions.
• Monitor key systems, troubleshoot technical problems, and coordinate preventive maintenance to maintain high service availability.
• Evaluate, deploy, and maintain add-ons, integrations, and third-party tools (e.g., Jamf, Intune, manageability platforms) to create a cohesive and well-governed IT environment.
• Ensure data consistency, system compliance, and adherence to IT governance best practices across all tools and integrations.
• Develop and maintain documentation for systems, workflows, and processes to ensure clarity, continuity, and operational excellence.
• Collaborate with technical and non-technical teams to streamline processes, improve tooling, and support continuous improvement initiatives.

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