Distribusion Technologies

Payment Operations Analyst

Distribusion Technologies

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇦 Ukraine

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Job Level

JuniorMid-Level

Tech Stack

Swift

About the role

  • Execute Payment Checks: Perform routine payment reviews (every couple of hours) using internal tools or large data exports to identify and mitigate high-risk transactions.
  • Fraud Rule Management: Take proactive decisions and actions regarding anti-fraud rules across all Payment Service Providers (PSPs) and platforms to boost payment acceptance and keep fraud levels low.
  • Chargeback Ownership: Take full ownership of the chargeback lifecycle, including daily monitoring, processing, investigation, and preparing necessary documentation (evidence).
  • Customer/Partner Support: Handle and process payment-related tasks and queries escalated by the Customer Service team, ensuring swift and accurate resolution.
  • Crossfunctional Cooperation and Partner Liaison: Serve as a point of contact for White Label partners and other external partners to assist with fraud prevention measures and share critical chargeback or fraud-related insights.
  • Workflow Creation: Define, document, and implement new, efficient operational workflows and processes for payment operations across the company.
  • Reporting & KPIs: Define and create key reporting metrics (KPIs) to track, monitor, and report on critical operational performance indicators, specifically fraud rates and payment acceptance.

Requirements

  • ~ 1-2 years of experience in Operations, Payment Support, or Fraud Prevention
  • Direct, hands-on experience working with a major Payment Service Provider (PSP) either as a Fraud Analyst or in a Customer Support capacity would be a plus.
  • Strong overall understanding of the global payment ecosystem and various payment providers (e.g., Adyen, Checkout, dLocal) and/or the B2C e-commerce travel industry operations.
  • Proven experience with Excel for data analysis and reporting.
  • Familiar with chargeback processing and monitoring.
  • In-depth knowledge of chargebacks and dispute resolution as well as the representation process with Payment Providers would be a significant advantage.
  • Good analytical skills with the ability to review large datasets and draw actionable conclusions quickly.
  • Self-intuitive and resilient, focused on long-term prevention and risk assessment.
  • Appreciate working autonomously, creating processes from scratch, and taking full ownership of operational duties.
Benefits
  • Flexible working arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysischargeback processingfraud preventionreportingKPI creationworkflow creationpayment operationsdispute resolutionExcelpayment acceptance
Soft skills
analytical skillsself-intuitiveresilienceautonomyownershipcommunicationcrossfunctional cooperationcustomer supportproblem-solvingattention to detail