Manager

• Provide technical support to our end-user community and consultant network as needed.
• Troubleshoot issues related to networks, applications, and operating systems (Windows 11/Intune and iOS).
• SharePoint Administration including access requests and permissions management.
• On-Site A/V meeting support (8 conference rooms) including cloud management, device updates (MS Teams), and AV vendor support requests.
• Provision and maintain IT equipment for our employees and contractors, such as laptops, printers, scanners, etc.
• Participate in the day-to-day monitoring and operational support of security solution hardware, software, managed solutions, and service provider relationships.
• Participate in improving our infrastructure, processes, procedures, and information security program.
• Stay up to date with industry trends, emerging technologies, and best practices to provide recommendations for enhancing our service offerings and infrastructure.

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