Didi Hirsch Mental Health Services

Crisis Counselor

Didi Hirsch Mental Health Services

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $24 per hour

Job Level

SeniorLead

About the role

  • Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
  • Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
  • Serves as a mandated reporter in cases of suspected abuse or neglect.
  • Is familiar with resources and providing information and referrals to help seekers as appropriate.
  • Maintains accurate and detailed contact reports.
  • Documentation must be completed in real time.
  • Mentors volunteers during their training process and provides on-going mentorship.
  • Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
  • Attends routinely scheduled meetings for the Suicide Prevention Center.

Requirements

  • Possess a high school Diploma or equivalent.
  • Be 18 years of age or older.
  • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
  • Be empathetic, flexible, and adaptable to varying situations.
  • Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.
  • Be reliable and able to adhere to schedules based upon Chat/Text program needs.
  • Complete yearly trainings as required by Lifeline.
  • Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
  • Possess strong interpersonal skills and can positively interact with others.
  • Have outstanding communication skills with the ability to engage any individual regardless of background.
  • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
  • Goal-oriented team player with strong experience working in large and complex systems.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.
Benefits
  • Loan repayment programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
safety assessmentsafety planningde-escalationdocumentationrisk assessmentdata collectionchat triagetext triage
Soft skills
empathyflexibilityadaptabilityinterpersonal skillscommunication skillsmulti-taskingtime managementgoal-orientedteam player
Certifications
high school diploma or equivalentyearly trainings