Diaconia

Senior Systems Administrator – CARE Center Support Engineer

Diaconia

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $60,000 - $75,000 per year

Job Level

Senior

Tech Stack

CloudCyber Security

About the role

  • Support NASA mission systems under the NCAPS contract in a remote capacity.
  • Deliver advanced engineering, Tier 3/4 support, and operational leadership across on-premises, virtual, and cloud environments.
  • Ensure secure, stable, and optimized operations for mission-critical systems.
  • Provide remote technical support to Kennedy Space Center customers and stakeholders.
  • Install, configure, and maintain servers and workstations across various environments.
  • Conduct hardware/software audits ensuring standards and security compliance.
  • Implement scheduled system backups, restores, and database archival operations.
  • Manage service tickets submitted via Email, Phone, or Microsoft Teams.
  • Provide Tier 2–3 remote support for internal and external users accessing Kennedy Applications.

Requirements

  • U.S. Citizenship (required for Federal programs)
  • Active Public Trust, Secret, or Top-Secret Clearance
  • 12+ years of directly related systems administration or enterprise IT experience
  • Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, Engineering, or related technical field
  • Expert-level experience with: Windows server/workstation administration
  • Virtualization and cloud technologies
  • Enterprise application and user support
  • Security hardening and compliance frameworks
  • Excellent troubleshooting, communication, and customer service skills
  • Ability to support NASA systems and workflows in a fully remote capacity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
systems administrationWindows server administrationWindows workstation administrationvirtualization technologiescloud technologiessecurity hardeningcompliance frameworkstroubleshootingdatabase archival operationshardware/software audits
Soft skills
communication skillscustomer service skillsoperational leadershipproblem-solvingremote support
Certifications
Public Trust ClearanceSecret ClearanceTop-Secret Clearance