Community Manager

• Establish trust and build strong relationships with our members
• Create personalized care plans for members tailored to members’ needs
• Identify and catalog available community or national resources (i.e., transportation, financial, food, medication discounts, support networks, behavioral health, etc.)
• Connect members to community services and follow up to ensure those services were received
• Help members (especially low income members) get the resources/care they need by helping them apply for eligible government benefits and programs
• Work with family members/caregivers to help them in understanding the member’s needs and how they can be supportive
• Conduct calls to members
• Problem solving to break down barriers
• Coordinate closely with other Devoted teams like Clinical Guides, Devoted Medical Group, Pharmacy, Telesales, and Member Service Guides
• Form strong relationships with local community-based organizations and PCP offices to aid with coordination between member, Devoted, and providers (both community and health-related)
• Be present, reliable and timely - for our members, for your team

Community Guide Case Manager

Managing Director – Community Client Development

VP, Brand & Community

Director of Community

Bilingual Community Guide, Case Manager