Manager

• Responsible for the successful implementation of customer projects in the area of hyperscalers
• Work closely with customers to analyze their requirements
• Manage customer setup in SAP systems
• Conduct onboarding, offboarding, and change processes for customers
• Manage invoicing processes in OSS/BSS systems
• Ensure standards and processes are adhered to throughout the delivery cycle
• Ensure customer satisfaction through regular communication and proactive service optimization
• Close cooperation with product management for continuous improvement
• Independent management of service delivery for commissioned projects
• Delivery responsibility for projects or services, including external partners
• Innovate and develop advanced processes for service delivery

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