Experienced Customer Delivery Manager – German speaking
Deutsche Telekom IT Solutions HU
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇺 Hungary
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage service delivery using ITIL frameworks (incident, problem, change management)
- Build and maintain strong client relationships
- Lead cross-functional teams and coordinate multiple projects
- Drive continuous improvement and cost management
- Ensure end-to-end delivery and service quality for customers
- Collaborate with portfolio owners for optimized service delivery
- Implement efficiency improvement measures and handle escalations
- Monitor quality at the delivery unit level
- Communicate regularly with delivery teams, suppliers, and customers.
Requirements
- At least 5 years of professional experience in the IT industry
- Extensive expertise in Service, Delivery, Partner management, or as a technical Product Owner
- Fluent German (written/spoken) - direct customer communication
- Fluent English - internal team collaboration
- Service management experience with ITIL knowledge
- Mainframe knowledge is an advantage
- Experience in transitioning and transforming new initiatives is an advantage
- Experience in in-depth contract management is an advantage.
Benefits
- Remote working possibility is only available within Hungary due to European taxation regulation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILservice deliveryincident managementproblem managementchange managementcontract managementmainframe knowledgeservice managementcontinuous improvementcost management
Soft skills
client relationship managementleadershipcross-functional team coordinationcommunicationcollaboration