Technical Support Agent
Desjardins
full-time
Posted on:
Location Type: Office
Location: La Malbaie • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Perform MIC platform administration activities (e.g., shutting down and starting servers, verifying automated system operations, managing access groups, maintaining backup units, and recovering files).
- Perform basic network tasks (e.g., resetting passwords, configuring new users, and conducting routine maintenance procedures).
- Manage computer hardware and technology systems and equipment (e.g., desktops and laptops, printers, telephone systems, office phones, mobile devices, and alarm systems).
- Produce and submit reports on issues encountered and perform necessary follow-up actions.
- Compile various statistics and other data related to adherence to service standards.
- Notify the Help Desk Services team of required changes to computer equipment, as needed.
- Perform activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair).
- Analyze equipment needs, recommend solutions and acquisition/disposal procedures, and perform related follow-up activities.
- Serve as an IT and technology resource for users.
- Support users in optimizing their use of systems and equipment, resolve and recommend solutions for issues encountered, escalate more complex problems, and follow up as needed.
- Develop and propose basic training activities for users of computer systems and technology equipment.
- Participate in planning and implementing tasks required for desktop system deployments and upgrades.
- Ensure compliance with standards, procedures, and recommendations regarding computer security.
- Oversee activities related to the flow of technical information necessary for smooth platform operation.
- Manage and update web and platform applications, user profiles, standardized groups, and user IDs.
- Manage licenses for various applications (e.g., PALTrak network, Expert module) and track associated costs.
Requirements
- College diploma in a related field
- Minimum of one year of relevant experience
- Knowledge of French is required
- Action-oriented
- Customer-focused
- Sound decision-making
- Embraces diversity
- Quick learner
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- Four weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable retirement income
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses and telework equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MIC platform administrationnetwork configurationcomputer hardware managementsystem maintenanceequipment analysisuser training developmentdesktop system deploymentcomputer security compliancetechnical information flow managementapplication license management
Soft skills
action-orientedcustomer-focusedsound decision-makingembraces diversityquick learnersituational adaptability
Certifications
college diploma in a related field