Case Manager
DePaul Community Resources
full-time
Posted on:
Location Type: Hybrid
Location: Roanoke • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Complete and review required case record documentation, work with referral sources and market services, and provide support to families in the Agency Directed Services program.
- Provide support related to specific case record documentation of the nurses in identified office locations.
- Create and maintain caregiver profiles, uploading new client packets in CareSmartz 360.
- Prepare paperwork for intake visits and other visits as needed.
- Scan and upload approvals, denials, and appeal information into CareSmartz 360, working closely with finance on obtaining appropriate service authorizations.
- Speak with referral sources and potential new referrals about the services.
- Speak with social services workers about Medicaid eligibility of clients on ADS caseload.
- Participate in meetings related to program growth and expansion and identification of needed resources.
- Attend marketing events representing ADS.
- Work with CareSmartz 360 to identify and implement needed improvements for the program.
- Provided support to staff and families by assisting personal care attendants with the completion of paperwork and scheduling visits.
- Make calls to follow up with clients and families as needed and document these interactions in CareSmartz 360.
- Participate in interviews with potential personal care attendants as requested.
- Check references for potential personal care attendants and create other hiring documents as requested.
- Conduct drug screens on personal care attendants as needed.
- Attend program and team meetings as required and requested.
- Meet regularly with the program director to discuss referrals, service provision, program needs, and potential concerns regarding service delivery.
- Complete other duties within the scope of the program as assigned.
Requirements
- An Associate’s degree with experience working in human service programs or organizations that serve individuals with disabilities or aging populations is required.
- A comparable combination of professional and/or personal experience and education may be considered.
Benefits
- Flexible work from home options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case record documentationclient intakepaperwork preparationservice authorizationsdrug screening
Soft skills
communicationinterpersonal skillsorganizational skillsteam collaborationmarketing
Certifications
Associate’s degree