Program Manager

• Accountable for successful sales & delivery of CXM's client accounts.
• Collaborate with sales, client management and project management across dentsu's creative, media and customer experience management service lines.
• Partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM.
• Responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting.
• Tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in-person pitches to prospective clients.
• Craft approach and timeline for engagement model definition and pricing for client pitches.
• Partner with finance, client engagement and practice area delivery to model the team and price new client business.
• Design the engagement model for the client engagement – team models & structures, workstreams, processes and toolset.
• Partner with service lines, practice areas and clients to refine the engagement model design presented in the sales process.
• Delivering the work as the COO and lead program director on client accounts for successful execution.

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