dentsu Austria

Client Partner

dentsu Austria

full-time

Posted on:

Location Type: Remote

Location: Remote • Maryland • 🇺🇸 United States

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Salary

💰 $163,000 - $263,650 per year

Job Level

SeniorLead

About the role

  • Experience in revenue growth and high customer satisfaction.
  • Oversee client satisfaction, continuing growth and evolution of the customer relationships.
  • Grow a portfolio of customers, reporting to the Senior Partner.
  • Manage all commercial aspects of our client relationship including contracts, pricing, profitability, revenue and profit forecasting to achieve net revenue and margin targets.
  • Engage senior level customer contacts across all areas of the customer's business, delivering a flow of business-building ideas, while securing relationship and performance feedback.
  • Executive engagement, client expectations, value reinforcement, white space reach, and cross-sell are required to be strategic about engagement strategies with VP C-level relationship building.
  • Consult with customers and present new strategies and innovative ideas to solve Experience Transformation challenges & opportunities.
  • Provide leadership to Client Services and Capability teams in a matrixed environment, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, and quality for assigned customers.
  • Direct team activities to ensure full collaboration and partnership and leveraging the company's full complement of resources to support the business.
  • Provide direction of Account Directors and Engagement Leaders, focused on delivering value, ensuring quality.
  • Mentor employees to elevate skills and opportunities for career advancement.
  • Business and operational acumen, experienced in scaled commercial model, negotiation, and value realization.
  • Develop and drive growth & account plans, leads client opportunity pipeline sprints, processes, and strategies that improve results for customers, while growing the customer portfolio.
  • Team with Alliance partners through proactive relationship development, pipeline mapping and joint account planning to foster co-selling of partner products and services to Merkle customers, and Merkle solutions to partner customers.
  • Increases knowledge of the customer's business (and industry) often serving as the customer's first line consultant.
  • Plans work, communicates changes, and troubleshoots problems, assuring that the customer and company commitments are delivered.
  • Work with the Growth, Capability, and other teams to develop proposal/presentation content and strategy for new business pitches.
  • Effectively "on-boards" new customer relationships.
  • Proactively works to ensure a highly engaged team staffed with top talent.
  • Hires, retains, develops and engages top level talent that inspires the trust and confidence of our customers and in turn becomes the reason why customers want to work with us.
  • Stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.

Requirements

  • Bachelor's degree required
  • Minimum 15 years' experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department with a strong working knowledge of several industries
  • Well-versed in the leading Marketing Technologies across B2B, Content Supply Chain, CRM, and Enterprise AI
  • Knowledge of CXM/CRM, Digital Marketing, Multichannel/Integrated Marketing, Campaign Management, Relationship/Client Management, Account Planning and Strategy
  • Experience leading both internal (customer, creative, development, production, etc.) and external client teams
  • Understanding of data analytics for multi-channel results analysis and recommendations
  • Ability to develop and manage budgets/forecasts/proforma
Benefits
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Flexible paid time off
  • At least 15 paid holidays per year
  • Paid sick and safe leave
  • Paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer managementaccount planningbudget managementdata analyticscampaign managementrelationship managementstrategic planningnegotiationvalue realizationexperience transformation
Soft skills
leadershipmentoringcommunicationcollaborationproblem-solvingcustomer engagementteam buildingstrategic thinkingrelationship buildingadaptability