Operations

• Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services
• Work with DevOps to ensure best practice for platform management
• Ensure all Semarchy environments are managed and in sync (dev, test, prod, pre-prod, etc.)
• Ensure a robust backup strategy for Semarchy applications and databases
• Have a reliable release management process for Semarchy applications meeting JSOX requirements
• Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams
• For BAU Semarchy applications, manage incoming change requests and incidents
• Ensure communication with BAU stakeholders is proactive
• Ensure communications with MDM Domain Leads is proactive
• Liaise with Dentsu Service Management team to manage support tickets and their effective resolution
• User management process for adding, removing, and amending privileges
• Ensure user management process is compliant with JSOX requirements
• Metrics reporting through Power BI for non-functional elements (e.g. platform reliability, uptime, user usage, resource performance, etc.)
• Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones
• Contribute to the development of dentsu’s reusable assets, frameworks and best practices

Ops Manager

Process Manager

Operations Analyst

Associate – Operations