• Moderating and responding to comments across our clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

Requirements

Demonstrated, high-level proficiency in English AND French OR Spanish with strong cultural awareness.
Exceptionally strong written communication skills (spelling, grammar, clarity) in English AND French OR Spanish.
You’re open and available to work any shift, any day - including weekends.
You’ve got professional experience managing social platforms, specifically moderating and engaging.
You know how to write for brands and can adapt your tone for different audiences.
You know your way around and the ins and outs of all the major social platforms.
You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
You’re organized, reliable, and have excellent customer service instincts.
You have fast, reliable internet with no data restrictions.
You also have an active Facebook account.

🔍 ATS Optimization Keywords
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Hard Skills

written communication
social media management
content writing
moderation
engagement

Soft Skills

cultural awareness
organizational skills
reliability
customer service
adaptability

Bilingual Social Media Content Specialist – English, French, Spanish

Social Media Manager