Operations

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
• Expediently and professionally address all customer, operational, and performance concerns.
• Walk customer inventory to identify future workload requirements and QC repairs.
• Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
• Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
• Closely support direct reports/managers optimizing production and day-to-day operations.
• Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
• Partner with DM and DSM to sell new customers and maximize existing business opportunities.
• Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Automotive Area Operations Manager

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