Operations

• Provides leadership, coaching, and development of employees (incl. contractors and outsourced services)
• Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs and strive for continuous learning.
• In partnership with the Training Team, drive ownership and accountability on CCOs’ and Clinicians’ hiring, onboarding and continuous upskilling.
• Manages sales targets in line with the sales forecast and business plan.
• Effectively implements sales strategy across the clinic region, leading through direct reports, focusing on driving business success, growth and clinical excellence.
• Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers.
• Conducts proactive analysis to help identify key drivers of sales performance and key areas of opportunity/challenge in BI and related internal processes, engaging with trainers on focused upskilling to achieve commercial outcomes.
• Understands local market including client and market trends to identify and mitigate risks and maximize opportunity to drive ongoing business success within clinic region.
• Increases market share regionally by GP engagement and local/regional area marketing activities.
• Ensures Clinical and CCO staffing levels are maintained in line with client demand to maximise productivity and performance outcome.
• Ensures a superior client experience by maintaining Audika clinic presentation, uniform and customer service and clinical standards.
• Supports the compliance to Audika business process and work instructions. Supports operational practices and processes to improve capacity and ensure the optimisation of revenue and resources.
• Manages staff concerns promptly and effectively, in line with company policy, soliciting support from HR and/or manager where and when necessary.
• Manages the day-to-day operations effectively using reports, assessing results, and developing specific actions to exceed KPIs.
• Ensures compliance with all standards, regulations, company policy, and Hearing services program obligations.

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