Customer Support

• Manage and resolve the most complex and high-priority customer complaints.
• Act as an escalation point for critical issues, ensuring fair and timely resolutions.
• Maintain compliance with industry regulations and company policies.
• Liaise with internal teams, external stakeholders, and regulatory bodies to investigate and resolve disputes effectively.
• Identify trends in escalations and contribute to process enhancements that drive better customer outcomes.

Customer Care Agent

Customer Support Tier 2

Customer Service Expert

Customer Service Representative