DeepSeas

Associate IT Systems Engineer

DeepSeas

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AzureMacOS

About the role

  • Complete, resolve, and update support tickets via email, phone, or Slack.
  • Diagnose, troubleshoot, resolve hardware, software, or other network issues, and replace defective assets when necessary.
  • Onboard and offboard employees following documented procedures.
  • Administer, monitor, maintain Microsoft 365, Azure AD, Exchange Online, and associated platforms.
  • Works with other IT Systems Engineers to implement new software, improvements, or procedures as required.
  • Completes project and task assignments on time or communicates to the IT operations Manager when on-time delivery is not obtainable.
  • Works in accordance with established policies and procedures.
  • Plans, tests, and implements end-user device updates and patches with minimal disruption to the business.

Requirements

  • 2+ years of helpdesk experience
  • Excellent problem-solving and analytical skills
  • Experience with PowerShell and scripting
  • Extensive experience with Microsoft Windows and associated Office 365 applications
  • General familiarity with IT ticketing systems and how they function
  • Microsoft 365 administration knowledge including Azure AD and Intune
  • Working knowledge of Apple MacOS and Macbook operation
  • Ability to respond to help desk requests after hours on a limited basis
  • Experience with networks (LAN, WAN) and patch management
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
  • Must be skilled at managing a significant workload and obtaining positive results, taking on additional responsibility and managing priorities as needed
  • Must be accurate, detailed, committed to high quality standards and pro-active in finding solutions to achieve successful outcomes.
  • Must promote mutual respect, ongoing communication
Benefits
  • At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature.
  • Our values provide the ultimate guide for our daily behavior and decisions.
  • Without these values, we aren’t Deep Seas.
  • They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations.
  • This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth.
  • Send us your resume and let’s talk!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
helpdesk experienceproblem-solvinganalytical skillsPowerShellscriptingMicrosoft WindowsOffice 365Microsoft 365 administrationAzure ADIntune
Soft skills
communicationattention to detailcommitment to qualityproactivetime managementprioritizationmutual respect