Sales Operations Manager

• Coordinate the full contract lifecycle, ensuring accurate Salesforce documentation, seamless handoffs to Services and Finance, and timely updates across related objects (Assets, Contracts, Opportunities).
• Apply critical thinking to identify data inconsistencies, troubleshoot issues, and implement solutions that improve forecasting and revenue tracking.
• Maintain and optimize Sales Operations workflows, including Salesforce data updates, reporting, and cross-functional team support for pipeline visibility, renewal tracking, and customer engagement.
• Act as the primary point of contact for sales operations support, triaging and tracking requests and resolving or escalating issues with speed and accuracy.
• Collaborate with Finance, Services and Sales to uphold data integrity and ensure alignment on booking forecasts and revenue conversion.
• Integrate data from multiple platforms (Salesforce, Marketo, Excel) to produce reliable insights and eliminate duplication.
• Support lead generation efforts by managing Salesforce campaign data, tracking performance, and ensuring smooth integration between sales and marketing systems.
• Deliver Salesforce training and documentation to empower the sales team and promote best practices in data hygiene and task management.
• Manage supplier and partner portals (e.g., GE, AWS), ensuring accurate data flow and operational alignment.

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