Business Intelligence Developer

• Design, build, and maintain dashboards using Power BI, Tableau, Grafana, or similar BI tools
• Implement automated data pipelines and ETL processes that support operational reporting
• Build dashboards for availability, incidents, service desk KPIs, operational metrics, and security events
• Develop data models, transformations, and shared datasets used across reporting teams
• Integrate data from monitoring platforms, incident management systems, logs, and operational databases
• Ensure data quality, accuracy, consistency, and refresh reliability across all dashboards
• Collaborate with IT operations, cybersecurity, cloud, and service desk teams to define reporting requirements
• Support trend analysis, forecasting, and performance insights for leadership
• Maintain documentation for data sources, dashboards, metrics definitions, and reporting templates
• Optimize dashboard performance and ensure compliance with accessibility, governance, and federal reporting standards.

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