Customer Support

• Telephone-based customer consulting and autonomous customer support
• Point of contact for customers: receiving and processing customer requests and incidents by phone or email
• Assistance with user issues, resolution of incidents and requests, or escalation of complex technical customer inquiries to the relevant departments for 3rd-level support
• Administrative support tasks within the support environment of the application (focus on transport management system)
• Support for colleagues in Professional Services and Data Center Operations

Freight Forwarding Specialist, Customer Service – Forwarding Software

Speditionskaufmann, Customer Service – Hafenwirtschaft

Freight Forwarding Clerk – Customer Service, Customs and Foreign Trade

Freight Forwarding Clerk, Customer Service – Port Operations