Manager

• Serve as the main liaison between Peoplebank and assigned clients, ensuring a strong partnership and deep understanding of their business and recruitment needs.
• Manage client on-boarding and ATS implementations, including requirement gathering, configuration, testing, and go-live coordination.
• Provide dedicated client support, responding to technical or functional queries, and coordinating with internal teams to ensure timely resolution.
• Lead regular sprint meetings with clients and the development team to prioritise requests, track progress, and manage release expectations.
• Oversee client acceptance testing (UAT), ensuring changes and enhancements meet agreed requirements before release.
• Identify opportunities for up-selling and product enhancements, promoting additional modules or features to drive client value and retention.
• Manage contract renewals and client engagement to ensure continued satisfaction and long-term partnership.
• Maintain accurate client documentation, meeting notes, and CRM records.
• Collaborate closely with cross-functional teams including Product, Development, and Support to deliver a seamless client experience.
• Dealing with 3rd party providers. Such as – job-boards, design agencies and HRIS.

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