ServiceNow

• Lead discovery workshops, stakeholder interviews, and process deep-dives
• Document business requirements, process flows, technical specs, and user stories
• Translate functional needs into clear, actionable ServiceNow technical requirements
• Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI
• Develop workflow logic, data models, integration patterns, and system architecture
• Ensure alignment with ServiceNow best practices and performance guardrails
• Lead multiple concurrent ServiceNow implementations end-to-end
• Partner with offshore/India-based teams to communicate requirements and provide technical governance
• Oversee sprint planning, backlog refinement, estimates, and delivery timelines
• Establish architectural standards and reusable solution patterns
• Conduct design reviews, code reviews, and solution validation
• Act as a trusted technical advisor to business and IT leaders
• Present roadmaps, designs, and technical recommendations confidently

ServiceNow Architect

ServiceNow Developer – SME

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior ServiceNow SAM Developer

ServiceNow Technical Architect

Senior ServiceNow Developer – Active FAA Public Trust Clearance