Counselor

• Provide education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Help patients understand their insurance options and make informed employment and insurance decisions
• Alleviate the stress that dialysis patients experience in navigating complicated insurance options and employment decisions
• Conduct patient insurance education while operating within established compliance parameters of the company
• Identify and effectively communicate opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provide information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provide a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Complete insurance assessments/evaluations for patients to accurately document patient education sessions
• Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Build and maintain relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
• Work closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education
• Provide monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participate in monthly operations reviews on assigned patient portfolio
• Seek to find opportunities for continued process improvement and review ideas with team and operational leadership
• Attend team meetings, phone conferences, and trainings as needed; assist with onboarding and training of new teammates or other duties as assigned

Health Insurance Counselor I

Substance Abuse Counselor

Licensed Clinical Mental Health Counselor

Licensed Clinical Mental Health Counselor

Licensed Social Worker, Counselor

Licensed Clinical Mental Health Counselor, LCMHC, LCSW, LMFT