Centralized Insurance Counselor II
DaVita Kidney Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $31 per hour
Job Level
Junior
About the role
- Provides education and guidance to DaVita patients about health insurance and options
- Conducts 100% telephonic patient insurance education while operating within established compliance parameters
- Identifies and communicates opportunities to better the insurance status of patients
- Provides information to help patients find/options for insurance coverage and financial assistance
- Completes insurance assessments/evaluations for patients documenting education sessions
- Acts as a liaison between patients, facility teammates, billing office, and corporate office
- Builds and maintains relationships with field partners to ensure seamless patient support
- Provides monthly reporting and analysis on key metrics related to patient education and advocacy
Requirements
- High School Diploma or equivalent required
- Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), strongly preferred
- Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
- PowerPoint preferred
- Bilingual/Spanish Speaking required
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance educationinsurance assessmentspatient advocacyMedicareMedicaidcommercial insurancePPOHMOPOSEPO
Soft skills
communicationrelationship buildingguidanceliaisonreportinganalysis
Certifications
High School Diploma