Client Support Analyst – Software Technical Support
Datex Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQLSSIS
About the role
- - Supporting the warehouse management system and clients.
- - Troubleshooting day to day application and/or database related issues.
- - Supporting enterprise software and databases in production environments.
- - Developing a comprehensive library of support and training documentation and resolution guides.
- - Evolving into a subject matter expert.
- - Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
- - Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
- - Work hours will take place during EST business hours.
Requirements
- - Technical education, Bachelor’s degree or higher, in Computer Science, Engineering, or a related field.
- - Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack
- - Basic knowledge of SQL Server Integration Services (SSIS)
- - Basic knowledge of SQL Server Reporting Services (SSRS)
- - Basic knowledge of SQL Server Database Administrator experience; performance tuning
Benefits
- - Medical, Vision, Dental and Life/Disability Insurance available
- - Paid Time Off and Paid Holidays
- - 401K
- - Supportive leadership environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLSQL ServerSSISSSRSdatabase administrationperformance tuningtroubleshootingapplication supportdocumentation developmentquery development
Soft skills
problem-solvingcommunicationorganizational skillsattention to detailcollaborationadaptabilitytime managementcustomer supporttrainingsubject matter expertise
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineeringrelated field degree