Consultant

• Position is for a Functional Professional, with implementation background in Oracle EBS Financial Applications with specific focus on Projects-Contracts.
• Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.
• Position is for a Support and/or Implementation Analyst with a background in Oracle EBS Suite of products preferred in Financials ERP application modules and business processes
• Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more important work with technical team on CEMLI/RICE objects. After post go-live provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• The key skills used daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• This work includes:
• Work directly with Customers for
• Advising on complex use of Oracle products
• Resolving highly complex and mission-critical issues
• Creation/review of Knowledge Articles

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