Technical Support Engineer
Dataiku
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDockerGoogle Cloud PlatformKubernetesPythonSQLUnix
About the role
- Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
- Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
- Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
- Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
Requirements
- At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
- Experience with cloud platforms such as AWS, Azure, and GCP
- Experience with Docker and Kubernetes
- Collaborative and helpful mindset with a focus on always working as a team
- A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
- Proficiency working with Unix-based operating systems
- Experience with relational databases (or data warehouses like Snowflake) and SQL
- Ability to read and write Python or R code
Benefits
- Health insurance
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud platformsAWSAzureGCPDockerKubernetesUnix-based operating systemsrelational databasesSQLPython
Soft skills
collaborative mindsethelpful mindsetteamworktechnical problem solving