Support Analyst, Junior
Data System
full-time
Posted on:
Location Type: Hybrid
Location: Limeira • Brasil
Visit company websiteJob Level
Junior
About the role
- Provide first-line customer support, logging tickets in Movidesk with clarity and accuracy.
- Analyze and resolve questions, incidents, and service requests, ensuring efficient service delivery.
- Escalate more complex cases to higher support levels, maintaining complete and detailed records.
Requirements
- Excellent verbal and written communication
- Empathy in customer interactions
- Proactivity, organization, and attention to detail
- Logical reasoning and analytical ability
- Commitment to results and flexibility to handle varying demands
- Willingness to learn and grow with the team
Benefits
- Health insurance
- Dental insurance
- Childcare allowance
- Life insurance
- Meal allowance
- Profit-sharing (PLR)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwritten communicationempathyproactivityorganizationattention to detaillogical reasoninganalytical abilitycommitment to resultsflexibility