Help Desk Technician
Darkhorse Tech, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $45,000 per year
Job Level
JuniorMid-Level
About the role
- Provide excellent customer service via phone and remote technical support
- Walk clients through diagnostic procedures to identify and resolve errors
- Communicate with vendors to request service, update, and resolve open tickets
- Adhere to established methods for responding to and documenting support requests
- Perform maintenance tasks on end user devices
- Provide ongoing user training and self-fix solutions to clients
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
- Handle technical requests such as password resets, drive mapping, and user accounts setup
- Provide limited Saturday coverage as part of an on-call rotation schedule
- Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
Requirements
- 1-2 years of tech support experience is preferred
- 1-2 years of customer service experience
- Bachelor’s degree in Information Technology or Computer Science is preferred
- Excellent verbal and written communication skills
- Proven time management skills
- Proven reliability and ability to work independently
- Excellent customer service skills
- Problem solving and troubleshooting skills
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingconfigurationadministrationdiagnostic proceduresmaintenance tasksuser trainingpassword resetsdrive mappingMicrosoft Windows
Soft skills
customer servicecommunicationtime managementreliabilityindependenceproblem solvingtroubleshooting
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science