IT Operations Manager
Daniels Health
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $135,000 per year
Job Level
SeniorLead
Tech Stack
ITSMServiceNow
About the role
- Lead and mentor the IT Support Specialists team to deliver exceptional service and results
- Oversee Service Desk operations, ensuring timely, high-quality support and resolution
- Manage IT asset and software lifecycle processes, including licensing and inventory
- Analyze service metrics and trends to improve performance and efficiency
- Build and maintain vendor relationships and manage service contracts
- Partner with cross-functional teams to ensure security, compliance, and system reliability
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
- 10+ years of experience in enterprise IT support, including 7+ years in a leadership capacity
- Strong knowledge of ITSM tools (e.g., FreshService, ServiceNow)
- Experience with Microsoft 365, networking, and asset management systems
- Exceptional communication, leadership, and problem-solving skills
- ITIL Certification preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportIT asset managementsoftware lifecycle managementservice metrics analysisITSM toolsMicrosoft 365networking
Soft skills
leadershipcommunicationproblem-solving
Certifications
ITIL Certification