Customer Service Representative
Danfoss
full-time
Posted on:
Location Type: Office
Location: Loves Park • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $53,000 - $65,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Respond promptly and professionally to customer calls and emails, providing clear and helpful solutions.
- Manage order processes including entry, changes, returns, and monitoring status to ensure accuracy and timely delivery.
- Collaborate with internal teams to resolve issues related to orders, transportation, and invoicing.
- Build strong relationships with customers and Key Account Managers through regular communication and meetings.
- Provide reports and updates as needed, ensuring transparency and proactive problem-solving.
Requirements
- Familiarity with ERP systems, SAP/Fiori (Preferred)
Benefits
- 13th salary
- annual bonus
- paid vacation
- pension plans
- personal insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem-solvingcommunicationcollaborationrelationship buildingreportingproactiveaccuracytimeliness