Customer Service Representative
Danfoss
full-time
Posted on:
Location Type: Office
Location: Osasco • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- The Customer Service Representative acts as the primary point of contact for assigned customer accounts
- Respond promptly, professionally, and thoroughly to customer inquiries via phone and email
- Build and maintain positive relationships with customers
- Conduct meetings with customers and Key Account Managers to review orders
- Process orders, including entry, changes, returns, and expediting when necessary
- Monitor order status, resolve discrepancies, ensure accurate delivery timelines
- Coordinate with internal teams to prevent service disruptions
- Partner with Sales, Manufacturing, Fulfillment, Warehouse, Logistics, and Product Management
Requirements
- High school diploma or equivalent
- Minimum 1+ year of relevant work experience or a bachelor’s degree in a related field
- Strong interpersonal, written, and verbal communication skills
- Professional, friendly demeanor with a customer‑focused mindset
- Ability to work collaboratively in a team environment and build effective relationships with internal and external stakeholders
- Proficiency in Microsoft Office applications
- Basic math skills
- Strong work ethic, self‑starter mentality, and ability to manage multiple priorities in a fast‑paced environment
- Experience in a customer contact center (preferred)
- Familiarity with ERP systems, particularly SAP/Fiori (preferred)
Benefits
- 13th salary
- annual bonus
- paid vacation
- pension plans
- personal insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingdata entrydiscrepancy resolutionbasic math skills
Soft skills
interpersonal skillswritten communicationverbal communicationcustomer-focused mindsetteam collaborationrelationship buildingstrong work ethicself-starter mentalityability to manage multiple priorities